The Veli Communication app simplifies communication between parents and Ocean College preschools. Access student information instantly, schedule appointments with teachers via messaging, and view nutritional menus—all within the app.
Frequently Asked Questions
1. Login Issues: Troubleshooting login errors involves checking your internet connection and app version. Common causes include:
- Mismatched Usernames: Your interactive user and VUU user may not match.
- Inactive/Unauthorized Account: Your VIU user might be inactive or lack authorization. A blank screen often indicates this.
- Expired Session: Sessions expire periodically. Log out (top-right authority button) and log back in.
2. Password Reset: Password resets are handled through the Interaktif system, synchronized with the Veli Communication app.
3. Missing Notifications: Ensure notification permissions are enabled in your device's settings (Settings > Applications > Parent Communication Triangle). Logging out and back in may also resolve the issue.
4. Frequent Updates: Continuous improvements and adjustments for various user roles and performance enhancements necessitate frequent updates.
5. Unresolved Issues: For problems not listed above, email [email protected] with your username, device model, and app version. Alternatively, use the in-app "Support" button (right-hand dropdown menu) for automated assistance.
